What should I do if my order arrives damaged?Updated 3 months ago

So sorry about that! If your order arrives damaged, we sincerely apologize for the inconvenience and disappointment this may cause. This is certainly not the experience we wish you to have. In such cases, we are committed to addressing the issue promptly by offering replacements or refunds.

If you could kindly provide us with details of the damage, such as the number of damaged items, that would help us send the correct quantity in replacements or process a refund accurately. It is also helpful for us to see photos of the damaged items and the condition of the packaging upon arrival, as well as specific details such as the lot numbers or best before dates if they are visible. These details assist in our internal investigations and in ensuring that our solutions meet your needs.

We await your response to proceed with sending replacements or arranging refunds and hope to resolve this issue to your satisfaction swiftly. Thank you for your patience and understanding!